Shipping policy

TWINSTAR Shipping Policy – Quick Guide
We want your shopping experience to be smooth and worry-free. Here’s
a simple overview of how shipping works with TWINSTAR

1. Order Processing
• Orders are processed within 3 business days (excluding weekends/holidays).
• Orders placed after Friday 2:00 PM or on weekends are processed the next business day.

2. Shipping Methods
• FedEx: Standard method for most countries.
• EMS (Japan only).
• Shipping costs are shown at checkout.

3. Delivery Times
• Usually 2–8 business days, but can take longer depending on customs and local delivery.
• Delays may occur due to weather, customs clearance, or courier issues.

4. Tracking Your Order
• You’ll receive a tracking number by email once your order is shipped.
• Updates may take 24–48 hours to appear in the system.

5. After Delivery
• Once marked “delivered” by the courier, TWINSTAR is not liable for loss, theft, or damage.
• Tips for safe delivery:
• Request signature confirmation.
• Choose a secure delivery location.

6. Shipping Costs
• Calculated automatically by weight, size, destination.
• Extra charges apply for oversized/heavy items (clearly shown at checkout).

7. Customs & Taxes
• Prices do not include customs duties, VAT, or import fees.
• FedEx (or EMS) helps with clearance, but you are responsible for paying duties/taxes.
• Check your country’s import rules to avoid delays.

8. Address Accuracy
• Please provide a complete and correct address.
• Incorrect addresses may cause delays, returns, or extra fees.

9. Failed Delivery
• If the courier cannot deliver (wrong address, recipient unavailable, inaccessible location), the package will be returned.
• Refunds will be issued minus return shipping and customs costs.

10. If Delayed or Missing
• Didn’t receive your order? Contact us at sales@twinstar.kr and we’ll help track it down.

For more details, please see the Full Shipping Policy on our website.

Shipping Policy(Full Legal Version)

At TWINSTAR, we are committed to providing a reliable and efficient shopping and delivery experience. We strive to ensure that your orders arrive on time and in excellent condition. Please review the following comprehensive shipping policy, which outlines our shipping methods, timelines, and responsibilities.

1. Order Processing Time
1.1. All orders are processed within 3 business days (excluding weekends and public holidays) from the date of purchase.
1.2. During peak seasons, promotional events, or public holidays, processing times may be extended by 1–3 additional business days.
1.3. Orders placed after 2:00 PM (local time) on Friday, or during weekends, will be processed on the following business day.
1.4. Customers will be notified if unexpected delays occur during order processing.

2. Shipping Methods
2.1. We primarily ship orders via FedEx, while orders to Japan are shipped via EMS.
2.2. Shipping costs are automatically calculated and displayed at checkout.
2.3. To ensure timely delivery, we may use alternative carriers or methods when necessary.

3. Shipping Times
3.1. Standard delivery generally takes 2–8 business days, though it may take longer depending on circumstances.
3.2. International shipping times may vary due to customs clearance and local delivery procedures.
3.3. Delivery times are estimates only and are not guaranteed. External factors such as weather conditions, customs delays, or carrier-related issues may impact the schedule.

4. Order Tracking
4.1. Once your order has been shipped, a tracking number will be sent to your email.
4.2. You can use this tracking number on the carrier’s official website to monitor your shipment.
4.3. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
4.4. If you do not receive a tracking number within the processing period, please contact us via email.

5. Responsibility After Delivery
5.1. Once the courier marks a package as delivered, TWINSTAR is not responsible for any loss, theft, or damage.
5.2. To minimize risks, we recommend the following:
• Request signature confirmation upon delivery.
• Arrange delivery to a secure location (e.g., locker, reception desk).
5.3. In cases of loss or theft, evidence such as CCTV footage or photographs may be required for claims with the courier.
5.4. Customers are advised to monitor the delivery status and collect their packages promptly.

6. Shipping Costs
6.1. Shipping costs are calculated based on the weight, dimensions, destination, and shipping method of the order.
6.2. Applicable shipping charges are displayed at checkout.
6.3. Certain promotional events may include free shipping offers (subject to specific terms and conditions).
6.4. Additional fees may apply for oversized or overweight items, which will be clearly indicated at checkout.

7. Customs Duties & Clearance
7.1. Product prices and shipping costs do not include customs duties, VAT, or import fees.
7.2. Customers are responsible for checking their local import regulations before placing an order.
7.3. FedEx (or EMS in Japan) will typically assist in customs clearance and tax collection.
7.4. Orders will only be released once all duties and taxes are fully paid.
7.5. Failure to pay may result in delays, non-delivery, or return of the shipment.
Customers may also be required to submit documents or pay additional handling fees.
7.6. If clearance is not completed within the required time, the package may be returned.
7.7. Information on customs and VAT for each country can be found in our FAQ or Q&A section.

8. Address Accuracy
8.1. The shipping address provided at checkout must be accurate and complete.
8.2. Incorrect or incomplete addresses may result in delays, returns, or additional fees.
8.3. If you notice an error, please contact our support team immediately.
Note: changes may not be possible once the order has been shipped.

9. Shipping Restrictions
9.1. Certain products may be subject to size, weight, or legal restrictions depending on the destination country.
9.2. Such restricted items will be clearly indicated on the product page or during checkout.

10. Failed Delivery & Returns
10.1. Orders may be returned to our warehouse if delivery is unsuccessful due to:
• Incorrect or incomplete address or contact details.
• Recipient unavailable or unknown.
• Inaccessible delivery location.
10.2. In such cases, customers will be notified via email, and the order will be canceled. A refund will be issued minus return shipping costs and any applicable customs fees.

11. Delayed or Missing Orders
11.1. If your order does not arrive within the estimated delivery period, please contact us via email. We will assist by coordinating with the shipping carrier.
11.2. For packages reported as missing, we will initiate an investigation with the carrier and provide guidance on next steps.

12. Changes to This Policy
12.1. TWINSTAR reserves the right to update or modify this shipping policy as needed.
12.2. Any changes will be posted on our website and will apply to orders placed after the effective date.

Contact: sales@twinstar.kr